Terms and conditions

 Our terms and conditions

Updated : August 21, 2023

Article 1: Preamble

These store policies apply exclusively between the company MUSIC BOX RECORDS - BP 1012 - 11850 Carcassonne cedex 9 - France ((hereinafter "we") and any person visiting or placing an order on MUSIC BOX RECORDS website (https://www.musicbox-records.com) (hereinafter "you").

Any Internet user can read the Store Policies on the MUSIC BOX RECORDS site (https://www.musicbox-records.com) (hereinafter "site"). These Store Policies may be subject to modifications, the applicable conditions are those in force on the site on the date of placing your order.

Article 2: Approval

You declare that you have read and accepted these Store Policies before placing your order. The validation of your order therefore implies acceptance of these Store Policies.

Unless proven otherwise, the data recorded by our site constitutes proof of all transactions between us and you.

Article 3: Contract

3.1 Conditions for placing an order

You declare that you are at least 18 years old and have the legal capacity or hold parental authorization allowing you to place an order on the site. This site is reserved for private customers and cannot be used by professionals (retailer or distributor).

3.2 Stages of conclusion of the contract

After placing your order, we will send you an e-mail confirming the content of your order, which may be modified under certain conditions (see article 8).

Order confirmation messages and messages containing the tracking number of your package are automatic emails. If you haven't received them, it may be due to spam filter from your Internet provider. However, you have the possibility to follow the status of your order at any time on our website, by logging into your customer account.

We inform you by e-mail when your order is dispatched. This e-mail constitutes our acceptance of your order and thus forms the contract of sale between us and you.

Article 4: Price and availability

The prices displayed on the site are indicated in euros, all taxes included (French VAT and other applicable taxes), excluding postage and the cost of processing your order.

All orders, whatever their origin, are payable in euros.

We can accept your orders within the limits of available stocks. We inform you of the availability of the items sold on the site on the information page of each item. We cannot give you more details on this availability. Delivery delays are given for information only and cannot be warranted.

If, despite our vigilance, the items are unavailable, we will notify you by e-mail as soon as possible.

Despite our best efforts, it is possible that a limited number of items on our site contain a price error. Rest assured, however, that we check the prices during the process of sending your item. If the corrected price is lower than the price displayed on the site, we will apply the lowest price and send you your item. If the corrected price is higher than the price displayed on the site, we will notify you and proceed to cancel your order unless you choose to accept the order at the new price.

Article 5: Delivery

The products are delivered to the delivery address that you indicated when placing your order and/or while registration process. We would not be held responsible for delivery errors resulting from incorrect entry of your  informations. 

In the event of shifted delivery due to the carrier, no compensation may be demanded by the recipient.

In the event of an issue with the delivery of your order and if your parcel is considered to have been delivered by La Poste services (the computer record being taken as proof), you will not benefit from any refund or any new shipment of the items ordered.

If your country is not listed in the order form, we cannot deliver our items there.

Article 6: Customs duties

Information for our Foreign Customers out of European Economic Community:

The price of all items on our website is indicated without VAT. We do not charge VAT through our online store. However, you will have to pay VAT plus potential customs charges, as required by your country administration, when your parcel is delivered by carrier.

Any order placed on the site and delivered outside of Eurpean Economic Community may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and these possible taxes related to the delivery of an article are your responsibility. We are not required to verify and inform you of applicable customs duties and taxes. To find out about them, we advise you to check with the competent authorities in your country.

Article 7: Payment and Security

7.1 You can pay by Credit Card or with a PAYPAL account. Cards issued by banks domiciled outside France must be international bank cards. 

The payment is made when you place your order.

7.2 For its VAD (Distance Selling) payment flow processing solution, we have chosen to trust PAYPAL. No card number information is stored or transits through our site. Transactions, fully secure, are processed, independently of our site, by our partner PAYPAL.

Article 8: Order cancellation and order modification

If your order should be canceled due to a product being out of stock, a refund will be made by the payment method chosen when ordering.

If you ask us for a refund of a product or an order, we will deduct a processing fee equal to the commission taken by Paypal from the amount of your refund, because Paypal no longer refund us for its commissions in the event of payment cancellation.

In the event that you would like to combine the shipment of several orders into a single shipment (except during price-drop and sales periods), and you request refund of a part of the shipping costs, this amount will be converted into loyalty points that you can convert into a coupon. There will be no direct refund.

Section 9: Returns

Before any return of goods, you must contact our customer service (link available at the bottom of each page of the site) who will tell you what to do.

You can return a product to us under the conditions specified below, within 30 days, and we will offer you a voucher equivalent to the amount of your order, under the conditions specified in article 8.

CDs and DVDs must be returned in their original packaging, sealed and in perfect condition. Any unsealed product cannot be taken back by our services. In addition, unsealed second-hand CDs and DVDs cannot be taken back or exchanged.

To make a return, please fill in the original invoice sent by e-mail, explaining the reason for this return.

Pack the item carefully and send it to:


BP 1012

11850 Carcassonne cedex 9


In addition to the possibility of benefiting from the 30-day period in accordance with our return policy set out above, you have a right of withdrawal provided by law.

In accordance with articles L.120-20 and following of the Consumer Code, you have a period of seven (7) days to exercise your right of withdrawal without having to justify reasons or pay penalties except, if applicable, return costs. The period of seven days runs from the date of receipt of the articles.

You can exercise this right on all items purchased except for CDs or DVDs when they have been unsealed.

Article 10: Retention of goods

The goods delivered will remain our property until you have fulfilled all your obligations towards us, and in particular until full payment of the price, plus interest where applicable.

Article 11: Guarantees and liability

All our items are sent in perfect condition. An article whose jewel case is damaged during the transport of your order cannot be considered as defective. No return, exchange, refund or compensation may be required in this case.

You benefit from the provisions of the legal guarantee against hidden defects.

We decline all responsibility in the event that the item delivered does not comply with the legislation of the country of delivery.

We are committed to providing all the care customary in the profession for the implementation of the service offered to the client. Nevertheless, our responsibility cannot be retained in the event of a breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by the case law rendered by the French courts.

Our responsibility will not be engaged in case of delay due to a shortage of stock at the publisher or at the supplier. In addition, in the event of non-substantial differences between the presentation photos of the articles on our site, texts and illustrations and the articles ordered, our responsibility will not be engaged.

We implement all the means at our disposal to ensure the services covered by these Store Policies. We are responsible for any direct and foreseeable damage at the time of the use of the site or the conclusion of the sales contract between us and you. Under no circumstances will we incur liability for loss of profits, commercial losses, loss of data or loss of earnings or any other indirect damage or which was not foreseeable at the time of use of the site or the conclusion of the contract. of sale between us and you.

The limitation of liability referred to above is inapplicable in the event of theft or gross negligence on our part, in the event of bodily injury or liability for defective products.

Article 12: Site access license

We grant you a limited license to access and use the Site for your personal use. Under no circumstances are you authorized to download or modify all or part of this site without our express written authorization. This license does not allow you to use, for sale or for any other commercial use, this site or its contents (listed products, descriptions, prices, downloading or copying information on behalf of another merchant, use of data, software, sound clips, graphics, images, texts, photographs, tools).

This site or any part of this site may not be reproduced, copied, sold or exploited for commercial purposes without our express written permission.

You must not use techniques allowing the copying of a trademark, logo or any other information (in particular images, text, models) of which we are the owners without our express written consent. You must not use meta tags or any other "hidden" text containing our name, our trademark or that of our group companies without our express written consent. Any unauthorized use will terminate the license we have granted to you.

We authorize you, on a non-exclusive and revocable basis, to create a hypertext link pointing to the home page of the site on the condition that this link cannot create us or create against the companies of our group, or our products or services, a misleading, false, pejorative or potentially harmful nature. Under no circumstances will the creation of this hypertext link engage our liability, in any capacity whatsoever, for the content of your site. Any use of our logo, brand or graphics in your link requires our express written permission.

Article 13: Protection of personal data

Processing of personal data

As part of the usual operation of the musicbox-records.com site, we are required to store information necessary for our commercial relationship with the customer. This information is described exhaustively here: we do not record information without your knowledge. In order to allow an order and an effective follow-up, we store in database the following information:

- Surname and first name, title, date of birth, pseudonym.

- Complete postal address: number, street, city, postal code, country.

- Fixed and mobile telephone numbers.

- Baskets filled and orders placed.

- E-mail exchanges with customer service.

Indeed, these data are necessary for:

- Fulfill our legal obligations to fight against money laundering, fraud and terrorism, by ensuring the identity and address of people.

- Ship the products when the purchase is made online.

musicbox-records.com only stores this data on servers rented by it. These servers are hosted by our partner Hostinger (France). No data is stored outside of France.

Account activity data (purchases, invoices, transport) are kept for 10 years after the occurrence of the event.

This period is required by French law, which requires the retention for 10 years, as evidence, of the elements related to invoicing (Article L. 123-22 paragraph 2 of the Commercial Code).

This data is not sold to any external service provider.

Article 14: Applicable law and competent jurisdiction

These general conditions of sale are subject to French law and the Vienna Convention on contracts for the international sale of goods. All disputes relating to the commercial relationship between you and us are subject to the exclusive jurisdiction of the French courts.

Article 15: Identification

This website is owned and operated by:


BP 1012

11850 Carcassonne cedex 9


VAT number: FR 38 525 363 099