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Delivery

I - Shipping Costs

When the CDs are in stock, parcels are usually dispatched within 24-48 hours. Orders are not shipped until complete. If you wish to receive in-stock items prior to pre-ordered or out-of-stock items, you must place separate orders.

When ordering, you will be able to choose between priority mail or registered mail for the shipping rates. They vary depending on their weight and their destination.

EUROPE

IMPORTANT NOTE: Due to COVID-19 pandemic, most orders sent by Colissimo or priority mail are suffering long delays, and many of them can be lost or held several weeks by customs. For this reason, orders containing more than 2 CD can only be shipped with DHL courier. It is faster, more reliable with better tracking infos and safer delivery.

LA POSTE: 

Priority Mail with Tracking Number : Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia Finland, Greece, Hungary, Ireland, Italy, Lithuania, Malta, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Switzerland, San Marino, Vatican and Liechtenstein

1 CD (8,50€)

COLISSIMO: 

Colissimo Registered (ZONE 1): Germany, Belgium, Netherlands, Luxembourg

 1–2 CD (8,12€)

Colissimo Registered (ZONE 2): Austria, United Kingdom, Spain, Portugal, Irland, Italy

1–2 CD (9,32€)

Colissimo Registered (ZONE 3): Estonia, Hungary, Lettonia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Danmark, Poland, Sweden

 1–2 CD (10,39€)

Colissimo Registered (ZONE 4): Bulgaria, Chypre, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania

1–2 CD (11,94€)

DHL: Express Courier

Before the delivery of your parcel, you can choose from the delivery options offered by DHL On Demand Delivery (delivery at home, at a neighbor, at pick-up station…)

DHL Express Worldwide (ZONE 1): Delivery takes 1 day (Germany, Belgium, Spain, United Kingdom, Italy, Luxembourg, Netherlands, Vatican)

1–15 CD (13€), 16–45 (17€)

DHL Express Worldwide (ZONES 2 et 3): Delivery takes 1 or 2 days (Austria, Danmark, Ireland, Poland, Portugal, Czech Republic, Bulgaria, Chypre, Croatia, Estonia, Finland, Greece, Hungary, Lettonia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden)

1–15 CD (14€), 16–45 (19€)

DHL Express Worldwide (ZONES 4): Delivery takes 2 or 3 days (Albania, Andorre, Bosnia, Liechtenstein, Macedonia, Serbia)

1–15 CD (21€), 16–45 (29€)

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REST OF THE WORLD

IMPORTANT NOTE: Due to COVID-19 pandemic, most orders sent by Colissimo or priority mail are suffering long delays, and many of them can be lost or held several weeks by customs. For this reason, orders containing more than 1 CD can only be shipped with DHL courier. It is faster, more reliable with better tracking infos and safer delivery.

LA POSTE: 

Priority Mail with Tracking Number: Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia Finland, Greece, Hungary, Ireland, Italy, Lithuania, Malta, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Switzerland, San Marino, Vatican and Liechtenstein

1 CD (8,50€)

DHL: Express Courier

Before the delivery of your parcel, you can choose from the delivery options offered by DHL On Demand Delivery (delivery at home, at a neighbor, at pick-up station…)

DHL Express Worldwide (ZONES 4 & 5): Delivery takes 2 or 3 days (Canada, U.S.A., Israel, Mexico, Norway)

1–15 CD (17,50€), 16–45 (24,17€)

DHL Express Worldwide (ZONE 6): Delivery takes 2 or 3 days (South Africa, China, South Korea, Guadeloupe, French Guyane, Hong-Kong, Japan, Martinique, Mayotte, Réunion, Singapour, Taïwan, Thaïland, Vietnam)

1–15 CD (19,17€), 16–45 (26,67€)

DHL Express Worldwide (ZONE 7): Delivery takes 3 or 4 days (Argentina, Armenia, Australia, Bahreïn, Chili, Iceland, New Caledonia, New Zealand, Oman, Paraguay, Peru, Venezuela, Russia, Ukrain, Uruguay)

 1–15 CD (27,50€), 16–45 (37,50€)

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FRANCE

LA POSTE*: 

Lettre suivie : 1–2 CD (3,29€)

COLISSIMO*: 

Colissimo Domicile (not registered): 1 CD (5,33€)

Colissimo Pickup Station: 1 CD (4,29€), 2–4 (4,98€), 5–6 (5,70€), 7-8 (6,29€)

Colissimo Domicile (registered): 1 CD (6,27€), 2–4 (6,95€), 5–6 (7,65€), 7-8 (8,23€)

*including Monaco and Andorra

DHL: Express Courier / Delivery takes 1 day or 2 days

Before the delivery of your parcel, you can choose from the delivery options offered by DHL On Demand Delivery (delivery at home, at a neighbor, at pick-up station…)

DHL Express Domestic: 1–15 CD (12€), 16–45 (15€)

II - Order Status

You can check on the status of your order at any time by clicking on the tab "My Account" on the Musicbox-records.com website. There are several main steps:

1. Handling of your payment
The status of your payment indicates "Payment accepted" or "Payment error". For the latter, please contact us.

2. The Authorization from PayPal or credit card (Stripe)
"Payment accepted" means that Paypal or Stripe authorized your payment.

3. Preparation of your order
The status of your order indicates "Preparation in progress".

4. Dispatch and delivery
The status of your order indicates “Shipped”. Depending on the mode of dispatch chosen, you will have a tracking number available which will be sent to you by email and you can track your parcel.

III - Notice

Please wait 7 days (items shipped to France) and 3 weeks (international orders) before enquiring about not received orders. Be aware that you have the opportunity to track your parcel. When the parcel is sent, you will receive an email with tracking number of yout parcel. Anytime, you can also find the tracking number of your parcel in your account order history.

Orders containing in-stock and pre-order items are dispatched once all items of your order are in stock.

If you claim not to receive your order which is indicated as "delivered" on the French website of La Poste (the computer record of this information will be considered as being the formal application), you won't get refund or replacement.

In the event that a shipment is returned or undeliverable because you provided an incorrect or undeliverable address, or you request that the shipment be sent to an address that is different from the address you provided when you placed your order after the shipment has been sent, and you wish to have us resend the shipment, you will be responsible for all additional shipping charges that we may incur to resend the shipment.


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